Greco PT & Armcare Terms of Service for Mobile Messaging
Effective Date: 10/1/2024
Mixed Messaging
Greco PT is a Physical Therapy business that will be sending messages to users in various ways when interacting with our business through the website:
Overall SMS Use
Customer quality experience, improve business processes, and consented marketing.
Automatic Form Submission Responses:
After a customer fills out a form on our website and opts in for email/sms communication (such as a request for a quote or a support ticket), an automatic SMS confirmation is sent.
Confirmation Messages
Confirmation SMS messages are sent post-purchase or after the booking of services, providing customers with instant reassurance of a completed transaction. These messages typically include transaction details, expected delivery dates, and contact information, boosting customer confidence and satisfaction.
Appointment Reminders
We utilize SMS as a primary mode of reminding customers about their upcoming appointments. Our automated system sends out messages before the scheduled appointment. You can choose how early the messages will be received (24 hours, 12 hours or 1 hour before scheduled appointment). The SMS includes details such as the date, time, location, and purpose of the appointment, reducing the likelihood of no-shows and late arrivals.
Client Support
Our customer service department employs SMS to facilitate the swift resolution of client queries. Automated messages acknowledge the receipt of client issues, and real-time, personalized responses ensure efficient problem-solving. This tool, combined with human interaction, streamlines customer support and promotes customer loyalty.
Opting out from messages
You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
Experiencing Issues and needing assistance
If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to: [email protected]
Disclosures
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for messages sent to you from us and to us from you. You will receive up to 3 messages from us. For questions about your text plan or data plan, contact your wireless provider.
For privacy-related inquiries, please refer to our privacy policy below:
LAST EDITED ON: 12/2024